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Lansweeper helpdesk1/9/2023 ![]() I wish it were different because I really like this tool, but it is just not growing with us, its actually hindering our growth. We have been discussing for close to a year now what do do about the fact that we have basically outgrown Lansweeper and need to move up to something that is a better fit. Some fairly simple concepts like implementing a CAB module or adding more extensive ticketing functionality, like parent/child automation, would help keep this tool competitive with the "big boys". Sadly over this same period of time I get the sense that Lansweeper is essentially abandoning the ticketing portion of the tool in favor or more robust scanning and asset management functionality. We use Lansweeper for all our ITSM functionality and for the last several years have been extremely satisfied with the asset management and ticketing functionality. Search is quick and responsive and easy to find the assets you are looking for. It is easy to add you own custom fields for recording relevant information. ![]() There is no client to install and it is to setup a variety of ways devices are pulled/scanned into the system. I would like to bring this back up for discussion as the post has been open for a few years now with little to no progress. Lansweeper is a great overall tool for managing your assets.
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